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Cancellation Policy

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In order to continue providing the best possible scheduling options to my guests, Shine the studio requires at least 24 hour notice for the cancellation of your appointment. Guests canceling within less than 24 hours of your scheduled appointment will be required to pay 50% of your service reserved in order to continue to book future services with our business .  

 In an effort to help you avoid rebooking or no show fees,  I will send you a text reminder 2 days before your scheduled appointment. However, please do not rely solely on our software to provide these reminders. 

It remains your responsibility to remember your appointment. If you do not receive our text message, please ensure we have the correct cell phone details. 

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Illness & Sick Policy

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I understand that illness happens, but if you find yourself not feeling your best, I kindly ask you to cancel your appointment and reschedule when you are feeling better following the cancellation/rescheduling policy mentioned above. Should you arrive to the studio clearly under the weather or just "getting over something" I will kindly reschedule your appointment 1 week out or the next available opening after that. I proudly disinfect and sanitize the studio between guests but during your experience I can not help but be in close contact with you. I have clients with compromised immune systems and can not risk being a catalyst of infection or risk the health of my family. If I fall ill, I will contact you immediately to reschedule your appointment as I do not want to risk spreading any illness to you and your loved ones

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Thank You for your understanding.

I appreciate your cooperation with these policies. They help keep the salon running smoothly so I am able to give the highest level of services to each and every one of my guests.